Showing posts with label Sales. Show all posts
Showing posts with label Sales. Show all posts

Tuesday, May 21, 2019

4 Things Professional Photographers Need to Like

People often think being a professional photographer is just about taking great photos.  While great images are important if you're going to make professional photography your career, it's also important to like the four things below in order to enjoy running a business as a professional photographer:

1. Gear & Gadgets
The photo industry is full of gear and gadgets.  I am not a gear or gadget person.  I got along just fine on my minimal upgrade schedule by always having backups, but no matter how long I'd put off an upgrade (because I am not the early-adopter type),  it was still inevitable that my cameras, computers, and gadgets needed frequent replacing and upgrades just due to heavy professional usage.  So, a love of playing with new gear and gadgets all the time is very helpful if you're in the photography industry, because you will always need new gear and gadgets from one year to the next.

2. Post-Production
Even when I was able to get my images amazingly close to what I wanted in camera, I still always wanted to do some extra post-production on them.  It's also the biggest difference between what the camera sees and what the photographer envisions when taking an image.  I'm quite relaxed on how much post-production I like because I don't love staring at a screen for too long, but still can't really get away with not doing some post-production.  Even while post-production was my least favorite part of the job, I always had a hard time letting other people do it because I was still picky about it.  I only found a couple post-production people over the span of my career who could see color and brightness in the same way I did, and it was a dream when I could rely on them for client deadline work.  However, their paths all eventually diverged as they wanted to focus on other projects of their own and weren't available for post-production anymore.  If I loved post-production, I might have kept doing photography for a longer time, but I feel so much more free without needing to worry about finishing post-production on other people's deadlines anymore!

3. People
Most photography has some element of dealing with people on a personal basis.  If you're one of the lucky ones who makes money on fine art, landscapes, or nature - you probably still need to deal with the agents or gallery owners who sell your art or the clients who buy your art.  You have to like people if you're going to be a professional photographer, otherwise, you're going to end up turning down a lot of opportunities that could otherwise support you making a living.  If you don't like people, you could probably focus on post-production and retouching, and just mange inquiries and outcome online through email.  However, most photographers need to enjoy people to do their work.  Luckily, I like people- even people who probably don't deserve to be liked- so the people part of the job was always interesting to me.

4. Products & Sales
Photographers who understand how to sell their work, and how to sell products of their work, are far better off than photographers who don't know how to sell.  You can still get by without liking sales or doing a lot of sales, but you'll be much better off if you learn how to like sales.  Think about it- half the time you're selling something people might be able to get from a family member- so if you can't sell, than you're going to have a hard time positioning yourself as being more helpful than a friend or family member who can send digital files.  This is just the reality of public perception, and it makes understanding sales and how to sell a critical part of being a professional photographer who can sustain and grow their business for the long-haul.  I personally love selling and find it deeply satisfying to make sure a client is going to walk away with a physical representation of their images because of the products I was able to share with them and help them choose for their home and keepsakes.

What else do you think professional photographers need to like to do their work well?  Leave them in the comments and let's compare notes!


Anne Ruthmann helps creatives find smarter solutions to common business problems as a Creative Business Strategist and author of the Pricing Workbook for Creatives.  Her wisdom is steeped in the experience of managing her own creative businesses since 2004.  Stay in touch on Instagram, Twitter, or Facebook.

Tuesday, June 7, 2016

Networking Tips on the Click Cartel Podcast

A few months ago, I had the pleasure of getting to know Christian Grattan in advance of his Click Cartel Podcast being released to the public.  He asked me if I'd share some tips for starting photographers, and I have to say he was GREAT at asking all the right questions of digging into the nitty gritty of business details on networking and sales.  That is definitely one of the benefits of being interviewed by someone in the same industry, and even in the same market, because they already know the challenges and can really dig into how other people overcome them.  It was a great show, and I probably reveal way too much for my own good... but I think I can leave the world a better place knowing that this will absolutely, most definitely, help someone else strengthen their own business.  Check it out now on his blog, and subscribe to all the podcast episodes on iTunes...

Visit the Click Cartel Site:
http://www.theclickcartel.com/podcast/episode-7-anne-ruthmann/

Subscribe to the Podcast on iTunes:
https://itunes.apple.com/us/podcast/click-cartel-photography-business/id1092895769




Wednesday, September 30, 2015

Are You Creating Buyer Confusion?

I've had several experiences lately where the way a business moved me through their sales process actually invited me to reconsider my choice after I decided on what I was going to buy.  These weren't like considering add-ons or compliments to increase the sale of my purchase, which would be a bonus purchase strategy, but rather, considering completely different products and brands which made me question my initial choice.  The buyer experience was one of confusion and distraction, rather than confidence and readiness.

Example 1: Sharing Information in a Public Sharing Platform 
I was invited by a service provider to view a price list on issu.com, an online magazine layout solution.  When I got to the bottom of the price list, the platform invited me to look at other service provider price lists for the same service!  So, even if I was sold on my first choice, now I was being given many other choices to take me into the rabbit hole of comparison and being completely taken away from my original intent of working with a specific service provider.  Make sure that how you're sharing your information with clients who are ready to make a decision isn't a place that invites them to compare other services.

Example 2: Showing 5 More Options for The Same Item
I was searching for a pair of boots on Zappos.com and when I made my decision and was ready to check out.  I was then given a side bar during my check out to look at 5 more types of black boots that didn't initially come up in my first searches.  Now, instead of checking out, I was spending more time debating my initial purchase instead of actually checking out with my purchase.  While it increased my time on the site to look at more variety, it delayed my purchasing decision and made me question what else I might have missed.  I almost didn't buy the boots I was ready to buy because I was taken down the rabbit hole of distraction.  In the photography world, this might be like showing several different flush mount album providers at the same price point and creating client decision distraction, rather than picking the best one for your workflow and business and only making the client decisions about what kind of cover it should have.

Example 3: Showing Products That Aren't Available
Isn't it the worst when you get to a restaurant and see a special or a dish you really like, only to have a server tell you it's no longer available?  Doh!!  Now we're beginning our experience with a disappointment about what's not available and doubting how many other things may not actually be available.  Make sure that any visual or price list you offer a client is current with the actual products you sell.  Trust is a huge factor in feeling good about a purchasing decision and it's important to make sure our offerings build trust rather than undermine it.

What Can You Improve?
Now that I've shared several distracting sales experiences, take a moment to consider the full sales experience your client has with your products and your services.  Are are you building confidence or confusion?  How can you improve the experience for the client?



Anne Ruthmann is a professional photographer in New York City. With over 10 years of success as a full-time photographer in weddings, portraits, editorial, and now architecture and interiors, she spends any extra time she has helping others find smart solutions to business problems.  Stay in touch on Instagram, Twitter or Facebook.

Monday, March 30, 2015

Pictage: Should I Stay or Leave?

Pictage's CEO, Mike Grant, finally released a full explanation of what's been going on with the company over the last 12 months and what the changes mean for the months and years ahead.  Personally, I'm relieved that I'm finally hearing from the CEO, because it's been far too long since he has made any public statements about these changes, why they are occurring, and what it means for the future.  To have this knowledge and know what I need to plan for is better than not having any knowledge.  If you haven't seen the announcement, I've posted a link at the bottom.  Here's my take on what this means:

If you are NOT a Pictage member, here's what it means for you:

  • As a professional photographer with a resale number, you now have direct access to high quality professional prints, canvases, and albums through Photo Albums Direct, a new spin-off company that separates the Pictage printed services that used to only be offered to its members,  by using the ROES ordering system.  If you already have these services in place, you probably have no desire to switch. If you don't have these services in place, read on to see why you might want this one.
  • Non-members also have free access to the FREE Album Templates and FREE Album Design Service that used to only be available to Pictage members.  Having a free album designer can save you up to $400 on each album.
  • Non-members have always had the ability to use ShootQ, which was once combined with Pictage service, and has now separated again
  • Pictage has changed their service offerings and tiered packages, which may work better for you if you need a more hands-off retail gallery or if you're frustrated that you're paying more than you thought you'd be monthly under your current system: https://discover.pictage.com/pricing/


If you ARE a Pictage member, here's what it means for you:

  • SERVICES: Pictage is separating into several different companies: ShootQ already separated, Photo Albums Direct will be the future source for all wholesale orders placed by photographers, and Pictage will remain as an online gallery that offers P3 payment billing plans, unlimited galleries, and unlimited image storage* (still need confirmation on how long this unlimited image storage will last now that they're starting to take down archives), and online galleries with regular sales tax management for client orders, direct shipping to clients, the excellent email campaign marketing that has made their photographers additional funds during holidays and anniversaries, and the private community where only members get to vent and help each other solve problems.
  • DISCONTINUED SERVICES (updated 6/18/15): Pictage recently announced their full chart of continued and discontinued products and services direct through Pictage galleries.  Some of the services that I found to be the most convenient and unique to Pictage versus every other service out there, are now being completely eliminated.  I'm pretty sure this is one of the things that will put the nail in the coffin for Pictage's existing membership, and perhaps the future of the company entirely: http://www.pictage.com/p-hub/uncategorized/pictageproductlist/
  • RETAIL GALLERIES: If you're like me and have 10 years worth of images stored with Pictage, and have always relied on them to keep those images online, you NEED TO ACT IMMEDIATELY regardless of staying or leaving Pictage on the request to Return Images Galleries to you by April 29, 2015, or you may lose your archived galleries completely from the server.  Personally, I will be requesting that ALL of my galleries become available for the Image Return so that I can have more than 30 days to make a decision about ANY of them, as well as having MORE than 30 days to download them to another cloud storage option if needed.  This part of the changes is likely to cause the most panic among members, but your galleries should be safe if you take the time to act as they have requested.
  • P3 BILLING: One of my favorite time-saving features with Pictage was being able to use the P3 payment system rather than having yet another site to jockey orders and payment processing through.  Being able to take credit cards is a huge advantage, and being able to spread payments out over time with pre-approved payment plans and automatic reminders and billing makes it easier on everyone, especially long-term wedding clients.  Good news, if you keep your Pictage membership, you still get this service as well.  The change is that Pro Members are no longer afforded the awesomely low 1.5% that was well under every other billing service available.  They are still providing a small discount at 2.5% for credit card processing, which keeps the option to do billing in a Pro Account lower than finding another third party solution at the typical 2.9% with transaction fees or 3% available in almost any billing service. 
    • If you accept LESS than $2,000 a month in payments using P3, use the Starter Plan as you need it because it's still cheaper than many of the other gallery options out there.
    • If you accept LESS than $10,000 a month but MORE than $2,000 per month in payments using P3, the Premium Plan is for you unless you have multiple photographers.
    • If you accept MORE than $10,000 a month in payments with P3, and/or you have multiple photographers with their own gallery sites and access, than the Pro Plan is going to be the best option to save on monthly fees and credit card fees.
  • ALBUMS: Having the separated wholesale from retail services is kind of a pain in the butt when we've been so used to being able to do everything in one place from the retail gallery.  I'm also going to really miss having the Online Album Design service available to me, rather than having to volley back and forth with an Album Designer for small changes, even if that design service is still free, and the new albums are actually less expensive.  However, this is no more challenging or difficult than every other Album company or online gallery service out there, unfortunately.  This was one of the biggest advantages that Pictage had over its lab competition, and they just pulled one of their hidden ace cards out from under their own winning hand.  In the end, you're still probably better off with the free design service included with this newly separated company rather than having to do the design on your time or hiring out for the design services on top of the payment for the albums.  As of this posting, the album pricing is publicly available, which I'm not a fan of for any wholesale-based professional-only product since it does not reflect the time and creative investment of the professional imagery that fills the pages of those albums.  Good news- more profitability with these new album prices.  If you plan to continue using Pictage and the high quality albums they offer, I would suggest finding a Pictage buddy or PUG Group nearby and making a date to figure out the new wholesale ordering system together.  The reality is that even if you decided to leave Pictage, you'll need to spend time learning a whole new system anyway that may have it's own set of unknown limitations and problems, so decide what is going to be the most efficient use of your time both short term and long term.
This covers the biggest changes to the service as I understand it from the long extended description that was provided in today's open letter about the changes, please visit the site and email Pictage directly for any further clarification.  If you think I've gotten some info wrong, please let me know so I can correct it immediately.

Your Photo Lovecat,
Anne Ruthmann

PS. If you want my personal take on how I'll be handling this situation for my own account, or want to share how you use Pictage and see what my assessment would be for you, click on the comments link below to read more.... the story continues...


Anne Ruthmann is an editorial & event photographer in New York City. She spent 10 years practicing marketing & management in corporate and non-profit businesses before pursuing her passion for photography full-time in 2004 as an independent small business.  She loves helping others find creative and smart solutions to business problems.  Stay in touch on Instagram, Twitter or Facebook.

Thursday, November 11, 2010

Black Friday Sales for Photographers

Who doesn't love Black Friday deals??? I know that I do! When I was looking for the deals I was hoping to nab I thought I'd list some of the items that photogs may want to snag on Black Friday as well. I didn't list computers etc. because that would take up PAGES! If there's a store or a deal you're hoping to nab, let me know and I'll see if I can find it!

I will update this if any more stores release their ads with something pertinent to photogs!

Best Buy

Canon Rebel T2i Digital SLR Kit (incl 55-250 lens, 8 GB SD Card, bag) - $999.96 *Doorbuster
Nikon D3000DX Digital SLR Kit (incl 18-55 VR lens, camera bag, gadget bag, manual) - $629.95
PNY 8GB SDHC Card - $19.99 *Doorbuster
Sandisk 4GB SDHC - $7.99
Sandisk 8GB Ultra SDHC - $19.99 *Doorbuster
Seagate 2TB Free Agent Go Flex External Hard Drive - $89.99 *Doorbuster
Western Digital 1TB Internal 7200 RPM SARA Hard Drive - $59.99 *Doorbuster

Costco

Western Digital My Book Elite 1 TB External Hard Drive - $84.99

Meijer

Memorex 100 Pack CD-Rs - $9.99 *Doorbuster
Sandisk 4GB SDHC Memory Card - $6.99 *Doorbuster
Western Digital 2TB MyBook Essential External Hard Drive - $99.99 *Doorbuster

Office Depot

APC Back up UPS XS Series 1500va Battery Backup - $99.99
CD-R 100 Pack - $5.99
DVD +/- R 50 Pack - $5.99
DVD +/- R 100 Pack - $16.99
Memorex Black 50 Pack CD-R - $6.99
Sandisk 4GB SDHC Memory Card - $7.99
Sandisk 8GB SDHC Memory Card - $12.99
Seagate 1TB Internal SATA Hard Drive - $49.99
Seagate 500GB Expansion External Hard Drive - $59.99
Seagate 2TB Expansion External Hard Drive - $89.99
Seagate 750GB Expansion External Portable Hard Drive - $59.99
Seagate 1TB FreeAgent GoFlex Home Network Storage System - $129.99
Verbatim 640 GB Leather Wallet Portable Hard Drive - $89.99
Verbatim 1TB Acclaim External Hard Drive - $99.99

Office Max

Hitachi 1TB X-Series Desktop Hard Drive - $49.99
Hitachi 1TB LifeStudio Desk Plus External Hard Drive - $99.99
Hitachi 500GB X-Series Portable Hard Drive - $49.99
Magnavox 100 CD-R Pack - $9.99
Magnavox 100 DVD +/-R Pack - $14.99
Sandisk 4GB SDHC Memory Card - $7.99
Sandisk 8GB SDHC Memory Card - $14.99
Seagate 640GB Expansion Portable Hard Drive - $59.99
Seagate 1TB FreeAgent External Hard Drive - $59.99
Seagate 500GB Momentus XT Internal Hybrid Drive - $139.99

Radio Shack

Gigaware 50 Pack 52x CDs - $4.99
Gigaware 50 Pack 16x DVDs - $6.99
Iomega 500 GB Portable Hard Drive - $49.99
Sandisk 4GB SDHC Memory Card - $8.99
Sandisk 8GB SDHC Memory Card - $16.99

Sears

Canon Rebel XS Digital SLR Kit (includes 18-55 & 75-300 lenses) - $579.98
PNY 4GB SDHC Memory Card - $6.99 *Doorbuster
Sandisk 4GB SDHC Memory Card - $7.99

Staples

HP 500G Simple Save Portable Hard Drive - $49.99
PNY 8GB SDHC Memory Card - $17.99
Sandisk 4GB SDHC Memory Card - $7.99
Sandisk 4GB Ultra SDHC Memory Card - $12.99
Sandisk 8GB SDHC Memory Card - $14.99
Sandisk 8GB Ultra SDHC Memory Card - $19.99
Sandisk 8GB Ultra Compact Flash Memory Card - $24.99
Seagate 1TB Expansion External Hard Drive - $49.99
Seagate 1TB FreeAgent Go Portable Hard Drive - $89.99
Sony CD-R 50 Pack - $1.99
Sony CD-R 100 Pack - $16.99
Sony DVD +/-R 50 Pack - $16.99
Sony DVD +/-R 100 Pack - $24.99
Staples DVD +/-R 100 Pack - $9.99
Western Digital 750GB My Passport Essential Portable Hard Drive - $69.99
Western Digital 2TB My Book Essential External Hard Drive - $99.99

Target

Lexar 8GB SDHC Memory Card - $14.99
Western Digital Elements 2 TB External Hard Drive or 1 TB Portable Hard Drive - $69 *Doorbuster

Wal Mart

Canon Rebel XS Digital SLR Kit (includes 18-55 lens, 2GB SD Card, instructional DVD and bag) - $479 *Doorbuster
Seagate Free Agent 1.5TB Desktop Hard Drive - $70 *Doorbuster
Western Digital Essential 500GB Portable Hard Drive - $39 *Doorbuster



Corey Ann is a wedding & lifestyle photographer from North Canton, OH. She is a mix of everything - fashionista (runs Clothes for Pros, clothing suggestions for photographers), travel guru, deal hound and geek rolled into one. She's had a website online since 1997 and a blog since 1999. When not plotting world domination or her next trip, she can be found reading one of the 100+ books she reads a year. Follow her on Twitter.

Tuesday, September 14, 2010

Review: Selling to the Millennial Bride Workshop

I took the Selling to the Millennial Bride workshop in Houston, Texas. It is part of the Startup Strategy series. I paid for the workshop; an early-bird discount was in effect when I registered.

Website: Startup Strategy - registration through Fisheye Connect

Presenters: Jeff Jochum, Me Ra Koh

Date: September 10th, 2010 (Another one will take place in New York on October 14th, 2010)

Location: Hotel Zaza, Houston TX

Price: $199 (Early Bird Special was $149)

Included: 4 hours with Jeff Jochum, after dinner questions with Me Ra Koh.

Bonuses: Free year subscription to Smug Mug, access to Startup Strategy Forums.

What I Expected: Tips on selling to brides between the ages of 21-30 years old.

Expectation Met? Yes, and blown away.

Who This Workshop is For: Anyone in business, at any level. Information is geared to reach all.

Summary: I have met Jeff Jochum in the past, and heard about other's experiences working with him. I went into the workshop knowing that he is a straight-shooter, tell it like it is sort of guy. Seriously, if he thinks it he will say it. I've been watching his Startup Strategy account on Twitter since it first launched, so when I discovered he was doing a workshop in Houston 5 days before it took place, I checked it out. When I saw that it cost $150 with the early bird discount, I signed up immediately and told everyone I could think of.

Jeff definitely rattled some people during the workshop. He said up front though that that was his goal. He shared a TON of information, starting with a high-level overview of tips on getting clear with your business. (He did mention that this was a topic of one of his other workshops, but it was only mentioned in passing and not a sales pitch to go to anything else.) He shared stories of his experiences with both Pictage & SmugMug. He talked about Goals and true goal planning, and how the words you use can impact your sales & your brand.

He spent a lot of time encouraging each of us to discover what was unique about ourselves. It was a very insightful discussion. He shared experiences about people that he has mentored in the past, and how their businesses grew.

After a break, we got in to the meat of the sales portion and talking about the Millennial Bride. He started with statistics - Jeff teaches theory, but it is based on facts. He shared tips on trends, groups, communities, things that are most important to the Millennial generation. He then went from the statistics to the exact things that you can do to increase your sales to them. (I would share more here, but I don't want to give it all away!)

I took over 20 pages of notes, and Jeff provided us with a copy of the slides that he used as well. His slides were well put together, and while the Houston workshop was the very first one, it went pretty smooth. I was surprised because I've learned from past workshop experiences that the first one is usually full of hiccups, but Jeff is such an experienced trainer in marketing and sales it was never a concern.

Jeff did not offer up any type of exact outline for how you should do things in a sales meeting. You do not leave with a list of "spend 20 minutes doing this, then show your albums, then a slideshow, now hand them a contract." How you do things like that is unique to everyone.

The only problem we had was at the end of the workshop for our dinner break, we probably should have stayed in the room and ordered food to be delivered. The website that Jeff used to reserve the room stated that the hotel was in the Galleria area, which is full of restaurants. It wasn't; it is in the museum district and the only option was the hotel bar & restaurant. It was expensive and slow, which cut in to our time with Me Ra Koh.

Me Ra was in town for an event with Sony the next day, so she joined us for dinner and questions afterwards. When there were 12 people at the table at the restaurant it was hard for us to hear her so the conversations split into two. By the time we left there and returned to the suite where the workshop was hosted, we were all really tired so we didn't get to talk as much. I think everyone still got all of their questions answered, but I'm sure if it had been earlier we might have had more questions come up.

Both Jeff & Me Ra were more than willing to answer questions, and I think it is an added bonus to have access to the forums afterwards. That way, if you have something you didn't get to ask in the workshop itself, you can ask it there and discuss it with others.

I expect that as future workshops work themselves out, and Jeff is possibly able to coordinate with city hosts, the problems with dinner will be avoided in the future.

Recommend? Absolutely! Jeff was an excellent instructor who is extremely passionate about the topic of helping our businesses grow, and Me Ra Koh was an open book and a wealth of information as well.

Please note: These are my personal opinions of the workshop. I was not compensated in any form for this review.

UPDATE 9/22/2010: For another perspective on this same workshop, check out Jen Armstrong's review on the SOAR Blog.

Christine Tremoulet is a Houston, Texas Hot Mama Boudoir photographer and wants you to have a Business of Awesome. She also runs Wholly Matrimony, a destination wedding blog. She is a creative geek, having blogged since 2000 at BigPinkCookie. When she isn't taking photos or knitting, she is busy devouring all the info related to Marketing & Social Media and its powers that she can find online. Follow her on Twitter.